If you cancel or reschedule 48 to 24 hours before your appointment time, you will be charged 50% of your service. If you cancel within 24 hours of your appointment time, you will be charged 100% of your service.

There is a 15 minute grace period for late appointments. After that, your appointment is subject to being rescheduled and charged a same day cancellation fee. Please notify your stylist or text the salon if you are running late. Traffic on Haywood Rd is typical, please plan accordingly.

You can add yourself to any of our waitlists on Vagaro by clicking “book appointment.” Select the days that you want to be in contact about & you will automatically be notified by Vagaro if that time opens up.

Please come in with clean, dry, detangled hair. You can have light product in your hair, but we need to be able to easily get a brush through it. Your hair (and bangs) should be down in their natural state. Please don’t have your hair pulled back in a pony or manipulated with clips.

Unless your kiddo is getting a cut, please do not bring your kid/s with you. Our salon is a small space with sharp objects & expensive tools. We can't give your hair our full attention when you aren’t able to be fully present.

If you can't find childcare please let us know prior to 48 hours before to avoid being charged for cancelling.

We are a small salon and don’t operate with a waiting room. Please come to your appointment solo unless you’ve emailed in a request or are getting back to back cuts with someone. We want you to able to fully relax without the distractions of a plus one.

Izzy’s Coffee is a great cafe 2 blocks away if your friend/family member needs somewhere to pass the time.

We do not offer refunds on haircut services, but are happy to make adjustments on your cut within 2 weeks of when you came in. An adjustment means tweaking the haircut to better fit what was talked about. A change in what was discussed during the haircut or consultation is not considered an adjustment & will need to be booked as a separate service.